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Terms of service

Purchase Conditions

The purchase conditions apply to consumers' purchases of goods on houseofkids.dk, houseofkids.de, houseofkids.nl, houseofkids.at, houseofkids.com, houseofkids.pl, houseofkids.co.uk. The site is owned and operated by:

House of Kids
Jernaldervej 10
8300 Odder
Denmark

VAT No.: 29831386

+45 87 80 04 06

mail@houseofkids.dk


Payment
Payment can be made using the following methods:

Houseofkids.dk
MobilePay, VISA/Dankort, MasterCard, VISA Electron, PayPal

Houseofkids.de
MasterCard, VISA, PayPal, Sofort, Klarna

Houseofkids.nl
MasterCard, VISA, PayPal, iDEAL

Houseofkids.at
MasterCard, VISA, PayPal

Houseofkids.com
MasterCard, VISA, PayPal

Houseofkids.pl
MasterCard, VISA, PayPal, Prezelevy24

Houseofkids.co.uk
MasterCard, VISA, PayPal

For international payment cards such as Visa and MasterCard, payment will be reserved on your account in accordance with your card's terms until we finalize or reject the payment. No amount is reserved for Dankort payments. When paying with MobilePay, the payment card linked to the app determines whether the payment is reserved.

The amount is charged when the item is shipped. For custom-made items, we charge the payment when production begins. 

If multiple items are ordered in one order and one or more items cannot be delivered immediately, we will only charge for the item(s) when they are shipped.


Delivery
We deliver goods to addresses in Australia, Belgium, Bulgaria, Canada, Cyprus, Denmark, Estonia, Finland, United Arab Emirates, France, Faroe Islands, Gibraltar, Greece, Greenland, Netherlands, Hong Kong, Ireland, Iceland, Israel, Italy, Japan, China, Croatia, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Nepal, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Switzerland, Serbia, Singapore, Slovakia, Slovenia, Spain, United Kingdom, Sweden, Taiwan, Czech Republic, Turkey, Germany, USA, Hungary, Austria.

Items are delivered 1-7 days after your order. See more under each item.

We offer the following delivery methods: GLS with delivery, GLS Parcel Shop, DHL. 

We offer free delivery. We offer free delivery to parcel shops in Denmark for purchases over 499 DKK. 

We offer free DHL delivery in Germany, Austria, Netherlands for purchases over 75 Euro. 

We offer free DHL delivery in Poland for purchases over 65 Euro. You can see our delivery prices here: https://www.houseofkids.com/delivery 


Right of Withdrawal
You can withdraw your purchase without giving a reason within 30 days. If you have purchased multiple items in one order, you can choose to cancel the purchase of some or all items. We do not refund delivery costs for partial cancellation. 

The withdrawal period expires 30 days after the day you or another person chosen by you (other than the carrier) physically receives the goods. 

If you have ordered multiple items in one order and we cannot deliver the items simultaneously, the withdrawal period starts from the day you receive the last item physically. 

If the deadline expires on a holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day.


How to Withdraw
Simply return the item to House of Kids, Jernaldervej 10, 8300 Odder, Denmark. You can use the enclosed return label if available. When we refund the amount for your returned items, we will deduct 6.99 € if you used the attached return label.

Please note that you cannot cancel the purchase by refusing to receive the item or by not collecting it without simultaneously informing us of your cancellation.

Items cannot be sent COD (cash on delivery) or without delivery to the recipient.

You are responsible for the return shipping costs.


Refund of Money upon Withdrawal
If you cancel, we will refund the payment received from you, excluding any delivery costs. However, this does not apply to additional costs if you have chosen a delivery method that is more expensive than the cheapest standard delivery method we offer. 

We refund the amount without undue delay and in any case no later than 14 days from the date we receive your notice of withdrawal. However, we may withhold the refund until we have received the goods back or until you have provided documentation that the goods have been returned. 

We process such a refund using the same payment method you used for the original transaction unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.


Condition of Goods upon Return and Packaging
You are only liable for any depreciation of an item's value resulting from handling the item other than what is necessary to determine the item's nature, characteristics, and functioning. You may generally examine and test the item in the same way as you would in a store. 

You must return the item in its original packaging. The packaging may be opened but not destroyed. The absence or damage of the packaging may constitute a depreciation for which you are liable. 

You must also ensure that the item is properly packaged when returning it. You bear the risk of the package/goods until we receive them. Therefore, keep the postal receipt and any tracking number.


Complaint - If There is Something Wrong with the Item or Service
The Sale of Goods Act applies if you purchase an item and there is a defect in the purchased item. A defect may include, for example, a material or manufacturing defect or incorrect information about what you have purchased. However, normal wear and tear or self-inflicted damage are not defects. 

If you have purchased an item, you must contact us within a reasonable time after discovering the defect. If you contact us within 2 months of discovering the defect, your complaint will always be timely, provided that you make the complaint before the expiry of the 2-year complaint period. In the event of transport damage, we ask you to notify us as soon as possible. 

Please provide as much detail as possible about the problem and, if necessary, submit pictures of the defect. If we need to examine the item, it must be sent to: 

House of Kids, 
Jernaldervej 10, 
8300 Odder, 
Denmark. 

If the complaint is justified, we will refund your reasonable and necessary shipping costs. Therefore, keep your receipt. The item must be sent in appropriate packaging.


Complaint Options
If we cannot agree on what you are entitled to, you have the following complaint options: 
A complaint about an item or service can be filed with Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, DK-8800 Viborg via the Complaint Portal for Nævnenes Hus 

The Mediation Team will attempt to resolve the dispute through mediation, and if mediation fails to find a solution, you can submit the complaint to the Consumer Complaints Board. 

As a rule, a complaint requires that the item or service you wish to complain about costs at least 1,110 DKK and no more than 100,000 DKK. For complaints about clothing and shoes, the price must generally be at least 720 DKK. A fee is charged for processing the complaint. 

The EU Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be filed here: http://ec.europa.eu/odr. When filing a complaint, you must provide our email address: mail@houseofkids.dk.


Gift Cards
Gift cards for houseofkids.com are valid for 2 years from the date of issue. Any remaining value can be redeemed for up to one year after the gift card expires.

 

 

 

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